it is very likely that you have enrolled them for a later date
If your current pay run is set to earlier than your employee's enrolment date, we will consider the assessment in the future.
Example: Suppose that your payroll date is the 31st of January. You are a bit late to finalise your monthly payroll and assess John for the pension scheme on the 1st of February, although he has started on the 1st of January. Because the assessment and enrolment date is in February, contributions won't be counted for January.
Reach out to our support team if this happens to you.